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What Is the ISO 9000 Standards Series?

Quality Glossary Definition: ISO 9000 series standards

ISO 9000 is a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements to be implemented to maintain an efficient quality system. They are not specific to any one industry and can be applied to organizations of any size.

ISO 9000 can help a company satisfy its customers, meet regulatory requirements, and achieve continual improvement. However, it should be considered to be a first step, the base level of a quality system, not a complete guarantee of quality.

ISO 9000 vs. 9001

ISO 9000 is a series, or family, of standards. ISO 9001 is a standard within the family. The ISO 9000 family of standards also contains an individual standard named ISO 9000. This standard lays out the fundamentals and vocabulary of quality management systems (QMS).

ISO 9000 Series standards

The ISO 9000 family contains these standards:

bullet ISO 9001:2015: Quality management systems - Requirements
bullet ISO 9000:2015: Quality management systems - Fundamentals and vocabulary (definitions)
bulletISO 9004:2009: Quality management systems – Managing for the sustained success of an organization (continuous improvement)
bulletISO 19011:2011: Guidelines for auditing management systems

ASQ is the only place to get the American National Standard versions of these standards in the ISO 9000 family.

ISO 9000 certification

Individuals and organizations cannot be certified to ISO 9000. ISO 9001 is the only standard within the ISO 9000 family to which organizations can certify.

ISO 9000:2000

ISO 9000:2000 refers to the ISO 9000 update released in the year 2000.

The Technical Committee responsible for the ISO 9000 family developed specifications for the ISO 9000:2000 revisions, leading to a significant advancement of the standards and reflecting contemporary concepts of quality management.

The ISO 9000:2000 revision had five goals:

  1. Meet stakeholder needs
  2. Be usable by all sizes of organizations
  3. Be usable by all sectors
  4. Be simple and clearly understood
  5. Connect quality management system to business processes

(From ISO 9000:2000 Shifts Focus of Quality Management System Standards, by Jack West.)

ISO 9000:2000 was again updated in 2008 and 2015. ISO 9000:2015 is the most current version.

History & revisions: ISO 9000:2000, 2008, and 2015

bulletOriginally published in 1987 by the International Organization for Standardization (ISO), a specialized international agency for standardization composed of the national standards bodies of more than 160 countries
bulletUnderwent major revision in 2000; revised again in 2008
bulletCurrent versions of ISO 9000 and ISO 9001 were published in September 2015

ISO 9000 principles of quality management

The ISO 9000:2015 and ISO 9001:2015 standards are based on seven quality management principles that senior management can apply for organizational improvement:

  1. Customer focus
    bulletUnderstand the needs of existing and future customers
    bulletAlign organizational objectives with customer needs and expectations
    bulletMeet customer requirements
    bulletMeasure customer satisfaction
    bulletManage customer relationships
    bulletAim to exceed customer expectations

    Learn more about the customer experience and customer satisfaction.

  2. Leadership
    bulletEstablish a vision and direction for the organization
    bulletSet challenging goals
    bulletModel organizational values
    bulletEstablish trust
    bulletEquip and empower employees
    bulletRecognize employee contributions

    Learn more about leadership and find related resources.

  3. Engagement of people
    bulletEnsure that people’s abilities are used and valued
    bulletMake people accountable
    bulletEnable participation in continual improvement
    bulletEvaluate individual performance
    bulletEnable learning and knowledge sharing
    bulletEnable open discussion of problems and constraints

    Learn more about employee involvement.

  4. Process approach
    bulletManage activities as processes
    bulletMeasure the capability of activities
    bulletIdentify linkages between activities
    bulletPrioritize improvement opportunities
    bulletDeploy resources effectively

    Learn more about a process view of work and see process analysis tools.

  5. Improvement
    bulletImprove organizational performance and capabilities
    bulletAlign improvement activities
    bulletEmpower people to make improvements
    bulletMeasure improvement consistently
    bulletCelebrate improvements

    Learn more about approaches to continual improvement.

  6. Evidence-based decision making
    bulletEnsure the accessibility of accurate and reliable data
    bulletUse appropriate methods to analyze data
    bulletMake decisions based on analysis
    bulletBalance data analysis with practical experience

    See tools for decision making.

  7. Relationship management
    bulletIdentify and select suppliers to manage costs, optimize resources, and create value
    bulletEstablish relationships considering both the short and long term
    bulletShare expertise, resources, information, and plans with partners
    bulletCollaborate on improvement and development activities
    bulletRecognize supplier successes

    Learn more about supplier quality and see resources related to managing the supply chain.

- What Makes a Product Good.
- CE Marketing - Projects Completed - Project Review -  Development - Consulting - Discussing
- Sourcing - ISO-9000 - ISO-90001 - Key Industries - Project Team Members - Project Time Line Milestones

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Last updated: 12/05/20.